Live Entertainment Customs
Customs for concerts, tours and live shows, handled in-house from before the event to load in.
Live Entertainment Customs, handled by experts
As a licensed Canadian Customs Broker with over 50 years in the customs brokerage industry, we provide in-house clearance for concerts, tours, festivals and live shows. Instruments, backline, staging, lighting, audio gear and merchandise all move through our team.
Clearance starts before the event. We work with your production and tour managers well ahead of the date to choose the right entry procedure for each piece of gear, prepare the paperwork and clear everything at the border, so your crew can load in on schedule.
Accurate product descriptions, harmonized codes and meticulously detailed documents are the critical aspects of our service. On a tour, precision in these details is what keeps your gear moving when a delay could put a show date at risk.
Live events don't keep office hours, and neither do we. You get a 24/7 single point of contact who knows your production and is available every step of the way, from the first gear list to load in and load out.
24/7 single point of contact
One person on our team knows your production from the first conversation. Call or message any time, day or night, and you'll reach someone who already knows your gear, your dates and your route. We're available every step of the way.
Before the event and load in
We start on your customs well before the event, so the paperwork is done before the trucks roll. When it's time to load in, your gear is cleared and your crew can get straight to work.
Concerts, tours and live shows
Your concert customs broker
Touring a concert or live show through Canada? As a licensed Canadian customs broker, Cross Connect clears the instruments, staging, lighting, audio gear and merchandise that travel with a production. We help you choose the right entry procedure for each item, so your crew can load in on schedule.
Merchandise and items that stay in Canada
Gear that tours with you is treated differently from merchandise you sell at the show. We separate the two before you reach the border, clear each the right way and handle the duties and taxes on anything that stays in Canada.
Where Live Entertainment Customs fits in your event
Trusted by event organizers across North America
From first-time events in Canada to long-running trade shows, see what our clients say about working with Cross Connect.
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